FAQ

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard), and Apple Pay. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.


How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.


What's my tracking number?
We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number one day after we have shipped your order.


How can I track my order?
To track your order, please go to
my order.Enter your tracking number and you will be able to track your order.


How do I set my shipping address?
Since our website and service are based in English, all the information that you typed in is required to be English input method, including punctuation. If certain letters of your address contain Non-English letters, you are advised to use similar English ones instead. For example, you may change the letter "?" to "c".


Can I change my shipping address?
You may modify your order if you realize you have made an error in your shipping address.
You should Сontact Us immediately if you notice such an error. We will assist you if your order has not been processed yet.  
We can't change the shipping address once the order is shipped and customers should be
responsible for this issue. We don't issue refunds if the original input shipping address is
incorrect. 


When will my order arrive?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.


Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.


When will my order be processed?
All orders are handled and shipped out from our warehouse abroad. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.


Will I be charged with customs and taxes?
The prices shown on our website are inclusive of taxes.

Do you accept returns?
Yes, we accept returns. For more detailed information please check our Return Policy.


How do I return an item?
If you are unhappy with your purchase and wish to return an item, please contact us within 30 days of receiving your order. Please include your order number as well as the reason for the return. Our customer service team will review the return request and send further instructions.

All returned merchandise must be in original condition, with undamaged packaging.


When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

What if the item I received are defective/incorrect/damaged?
Please contact us after receiving your order if you have received incorrect, missing and/or defective merchandise. Please include your order number, a photo of the item and all related references when you receive your package. We will do our best to resolve your issue as soon as possible. 

I ordered multiple items but only received one. Where is the rest of my order?
We have multiple global warehouses so it can happen that your items are shipped separately. This is to speed up the delivery process. Don't worry, you will receive all of your items!

Which countries do you ship to?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order.